Pet Mountain Review; Parasite Reseller
"Just Say NO to Pet Mountain & Other Parasite Retailers!"
Updated 1/29/12
I will keep this Fish as Pets Aquatic News article short and to the point.
This review based on input from friends in the aquarium business is different from many which are generally based on misinformation and anecdotal aquarium/pond information often found on the Internet.
However in this review I will more point out the ethics parasite Pet/Aquatics resellers and the ethics of distributors/manufacturers that sell to such retailers; in particular alleged parasite retailer, Pet Mountain.
Hopefully this article will "hit home" for those who consider ethics more important than saving .25 or more.
What is a parasite reseller? This is a reseller that jumps in after another business in the aquarium industry (or other business field of endeavor) has spent years and considerable amounts of time and money educating the public about new products or services that many may keeping aquarium keeping more successful. These parasite resellers will then often make unethical deals with manufacturers under cutting the businesses that have done all the work.
Pet Mountain
First, it should be pointed out, unlike ethical businesses, Pet Mountain allegedly hides in anonymity with no listing provided to business searches of ownership.
All that is known is that Pet Mountain is based out of Darmstadt Germany, yet they do no business there!!
This is just one evidence of their parasite retailer activities; they suck out US dollars, damaging otherwise honest US companies while sending the monies to Darmstadt Germany.
(Source: http://www.websitevalue.us/www/petmountain.com)
Second,
Pet Mountain is allegedly utilizing an unethical relationship with Lee-Mar Aquarium and Pet Supplies of Vista CA.
LeeMar is an authorized pet product distributor that is is sharing its facilities with Pet Mountain in what is likely an incestuous relationship to sell direct to the public (& likely much more, but so much is secretive).
This is no different than your local Chevy Dealership doing all the work only to see GM make a direct sale to the buyer; this is both unethical and illegal in many instances!!
It is also noteworthy that friend in the aquarium industry has has business dealing back in the early 1980s and discontinued business with them for dishonest practices.
Pet Mountain also allegedly hides its address from the general public so it takes some looking to find this unethical relationship.
Here are their addresses:
Lee Mar:
2459 Dogwood Way
Vista, CA
Pet Mountain:
2465 Dogwood Way,
Vista California 92081
Further,
In speaking with one of the largest Pet Supply distributors in North America (who would prefer anonymity), I would have to say the Pet Mountain gets the dishonor of being the worst offender by far as to this type of behavior.
Whether it be Marineland, Hagen, Commodity Axis, API, or Weco; Pet Mountain is selling products that others have spent copious amounts of time educating the general public about.
I should also note that this parasite reselling is allegedly not done by normal quantity buying discounts that more ethical large resellers such as Petco utilize, rather with many products I am familiar with at prices lower than those selling in originally higher quantities via unethical under the table deals!
In the case of the Weco Wonder Shell, this is an especially glaring example since although this product is not at all new, it was a regional secret that only in 2005 when American Aquarium Products spent copious amounts of time and money correctly educating the aquarium keeping (& pond keeping) public via blog posts, scientific articles, forum sponsorships, etc. as to what these mineral blocks can and cannot perform for one's aquarium. In steps Pet Mountain with a deal (likely through Lee Mar) under selling others for this product, all the while providing incorrect information about this product.What is sad is Weco (the manufacturer) is dishonest in under selling those who have help build this product.
In conclusion;
Sadly this is but one example of a growing trend in the Aquarium/pet industry (& from other business sectors based on conversations with business persons).
Others may know of other alleged parasite retailers in the aquarium/pet industry.
If you are considering a Rena Filstar Filter, Wonder Shell, Fluval, UV Sterilizer, etc.
Please consider ethics and those businesses whether internet based or local fish/aquarium stores that have helped you with your product knowledge and return the favor of their hard work for as a little as .25 cents extra.
This is not a lot to ask in a world where ethics has generally taken a back seat.
I might add this is especially important when your fish are sick, do you want a parasite retailer with no experience helping you or do you want a professional that has spent their life in hands on experience in Fish Medications Research for products such as Triple Sulfa, Furan 2, or Erythromycin??
Thankfully many of the best manufacturers of quality products such as TMC do NOT sell their products to these types of retailers. I am speaking of TMC UV Sterilizers & AquaRay LED Lights (these before mentioned web sites sell low end LED Lights such as Marineland Double Bright that should NEVER be used for anything other than basic aquatic lighting, not reef or high light planted; see this article: Aquarium LED Light Review).
By Steven W.
Labels: API, Aquarium Supplies, Business Ethics, Complaints, Erythromycin, Furan 2, Lee Mar, Parasite Resller, Pet Mountain, Pet Mountain Review, Triple Sulfa, TruAqua, Truaqua review, Wonder Shell








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9 Comments:
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Hey, what happened to most of your content about TruAqua?
I went to send this to a friend that told me of his frustration in dealing with this company, and most of what you wrote is gone?
Thanks for a great blog
Caring for cats
I am sorry my last comment was so blunt and you felt it should be removed (I was only telling the truth)
Anyway as someone also in this aquarium business (I have been maintaining aquariums since 1987); I find it frustrating when one runs their business with honesty and integrity, then resellers such as Pet Mountain or worse TruAqua come along and treat others I know in the industry without any regards to ethics.
For me as a maintenance professional, I see the fruits of misinformation that many sell (not necessarily just those this blog post refers to).
I will leave it at that, hopefully this will be regarded as constructive, but factual critique.
As an independent pet retailer and service company, I find it interesting that I have to spend $75 with Pet Mountain to get free shipping but $100 from a wholesale distributor or manufacturer to get free shipping. This is not a problem when it comes on food deliveries, I'm spending over $500 on my smallest of three weekly deliveries.
There are times I use PetMountain because two aquatic manufacturers no longer use wholesalers and only sell direct, and it makes it easier to get free shipping combining two brands into one. As far as I am concerned, Pet Mountain is not my direct competitor, rather they are one of my wholesalers.
Yourgoodsons;
I certainly understand and respect your point, however my point is one of morality.
This company is well known in the industry to make deals to manufacturers that lock out the companies that made their business in the first place. Weco and API are good examples.
On the other hand SeaChem realizes that their products still need the professional aquarium keeping community to provide accurate information and have made what is called MAP pricing and any retailer that sell lower (or wholeseller) is cut off.
As well I that this company will swoop in after others have done the hard work and essentially take their business via back room deals and then later provide inaccurate product information.
If this is the kind of place you want to do business with, go right ahead, but in knowing others who have been in this business over 30 years, they have seen many times over how this mentality actually destroys the hobby and only promotes the lowest common denominator of product, information, and worse.
I am the person referred to by Steven that has been in this industry for over 30 years (over 40 in the hobby).
I knew a man who came in to help “salvage” one of the better aquarium supply distributors in the So. California region (in the 90s) that not only sold common products, but also promoted innovation that was becoming increasingly absent in the industry.
His comments as to retailers similar to Pet Mountain displayed his frustration in that he personally saw the harm these retailers and manufacturers who kissed their feet caused the hobby and industry.
Sadly after he left, this distributer went under (around 2005).
I have seen good manufacturers harmed too by the business practices noted here, one such recent example is Ancient Mariner (whom also was cutting edge with their products, but alas are currently no more).
And finally I have answered so many emails and talked to so many persons directly as to the misinformation that this type of disingenuous retailing causes to the buying public.
As Steven noted, it is your money, but to me morals are more important to me.
One point Steven and Carl missed is the point made about some manufacturers selling direct now.
The important point here is that IS that business practices carried out by Pet Mountain and others is a major cause of this.
I too am in the professional aquarium business (since 1987) and know first hand the issues this has caused (Hagen is an example here).
Free Shipping is also popular gimmick that must be made up elsewhere. Frankly you would be better off with a company that caps their shipping at say $15 for $100 and no further shipping charges are then added. THEN receive better information, customer service, innovation, and most importantly; MORALITY (as Carl noted)
What it comes down to IMHO is if you are buying from such a business you become part of the problem, not the solution. This is no different than whining about Bank of America while keeping all your accounts open with them (I understand some are “trapped in loans, etc.).
Sorry for the harsh words, but this is a serious issue that is far from the best interests of this hobby and industry
I too had problems with TruAqua . While there products look nice their customer service does not exist . I questioned the sales person ( whom could not answer anything about the product ) and then got my order cancelled ? May be he did me a favor ?
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